How Do I Return or Exchange My Order?Updated 3 days ago

Return & Exchange Window

Returns and exchanges must be requested within 30 days of delivery. Items showing signs of wear will not be accepted.

How to Start a Return or Exchange

Visit the QALO Return Portal and follow the prompts to submit your request.

Exchanges

Exchanges are available for ring size changes only. For a different color or style, please request store credit and place a new order.

Refunds

Shipping costs are non-refundable. If you did not purchase Return Protection at checkout, a $7 flat fee will be deducted from your refund to cover return shipping.

What's not eligible?

• Customized items (engraved, patterned, or with dog tags)
• Items showing wear or damage