My QALO Ring Isn't ChargingUpdated 7 days ago
Follow these steps to get your ring charging:
- Connect the charging dock to the provided USB-C cable, then plug into a USB wall adapter with a minimum output of 5V 1A. A standard phone charger works. Avoid using a computer USB port — it may not supply enough power to charge the ring reliably.
- Connect the ring into the dock by aligning the two silver oval electrodes on the inner edge of the ring with the corresponding contacts on the dock. The ring connects magnetically — reposition it until you feel the magnets click into place. It should be a slight, but noticeable magnetic "click".
- Confirm the connection — when properly seated and connected to power, the green light on the charging dock stays on steadily. (Please still see step 4!)
- Stay and watch for charging indicators — the green light on the ring will flash slowly while charging (very slow at first if you are starting at 0%). When fully charged, it stays on solid.
- Pro -Tip: Open up your QALO app and check the lightning bolt charging icon in the top right corner. This is how you can be sure that the ring is charging!
- Pro -Tip: Open up your QALO app and check the lightning bolt charging icon in the top right corner. This is how you can be sure that the ring is charging!
Tip: If the dock light doesn't turn on at all, try a different USB cable or wall adapter. The cable is USB-A — make sure your adapter has a USB-A port.
If your ring still won't charge after following all of these steps, this may be covered under your warranty. Contact us at https://qalo.com/pages/contact-us. We are happy to get it sorted for you asap!