My QALO Ring Won't Pair or Connect to My PhoneUpdated 14 minutes ago

The QALO ring connects to your phone via Bluetooth through the QALO app. If it's not pairing, work through the following steps in order:

1. Charge the ring first 

Place the ring in its charging dock and connect the dock to a power source using the provided USB-C cable. Wait until you see a quick flash followed by a slow, steady green blink — this confirms the ring has enough charge to pair.

2. Check Bluetooth on your phone (this one happens more than you think!) 

Make sure Bluetooth is enabled on your smartphone and that the QALO app has been granted Bluetooth permissions. On iOS, go to Settings → QALO → enable Bluetooth. On Android, go to Settings → Apps → QALO → Permissions → enable Nearby Devices.

3. Make sure your phone OS is up to date

Outdated or BETA operating systems are a common cause of pairing failures. Check for any pending updates on your device before trying again. We always recommend restarting your phone too! 

4. Update and Reinstall the QALO app

Let's make sure the app is up to date! Scan the home screen to see if there is a new app version available in the banner (this is sometimes missed!). Make note of the version you are on. If you are all good there, delete and reinstall the QALO app. This clears any corrupted pairing data.

Note: The provided charging cable is USB-A. If your power adapter only has USB-C ports, you'll need a USB-A adapter (not included).

5. Download the Light Blue app (final stretch!)